Adjusted Hours & Ticket Refunds

We will be resuming our closing sale beginning Friday, June 11. Our hours will be as follows:

Wednesday-Saturday 12pm-7pm
Sunday 11am-6pm

Open every day between September 22nd-30th

We will no longer be providing ticket refunds for tickets purchased from the shop, however, you will be able to obtain refunds directly from the promoters of the shows. Please refer to the top of your ticket to determine the promoter. Here is the contact info for the promoters:

Collective Concerts/Horseshoe Tavern Presents/Lee's Palace Presents: shows@collectiveconcerts.com
Embrace Presents: info@embracepresents.com
MRG Concerts: ticketing@themrggroup.com
Live Nation: infotoronto@livenation.com
Venus Fest: venusfesttoronto@gmail.com

We apologize for any inconvenience this may cause. Thank you for your understanding.

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FAQ > Special Orders > How do I place a special order?

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Due to the rather limited size of our shop, our inventory is quite small.  However, through our suppliers we have access to hundreds of thousands of titles and are willing to place special orders for anything that is currently available.  We pride ourselves on tracking down hard-to-find releases.  To make the special order process as streamlined as possible please find out as much about the release as you can (artist, title, label, even catalogue numbers if possible) in advance.  However, even if you only know the artist, title, or song name we can still track almost anything down.  Furthermore, we have many tools to help in the process, including up-to-date supplier catalogs and general knowledge of what's available.  Special orders may be placed in person or over the phone; all we require is your name and contact information.  We will call you when the special order arrives.

Last updated on June 21, 2007 by soundscapes

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