Adjusted Hours & Ticket Refunds

We will be resuming our closing sale beginning Friday, June 11. Our hours will be as follows:

Wednesday-Saturday 12pm-7pm
Sunday 11am-6pm

Open every day between September 22nd-30th

We will no longer be providing ticket refunds for tickets purchased from the shop, however, you will be able to obtain refunds directly from the promoters of the shows. Please refer to the top of your ticket to determine the promoter. Here is the contact info for the promoters:

Collective Concerts/Horseshoe Tavern Presents/Lee's Palace Presents: shows@collectiveconcerts.com
Embrace Presents: info@embracepresents.com
MRG Concerts: ticketing@themrggroup.com
Live Nation: infotoronto@livenation.com
Venus Fest: venusfesttoronto@gmail.com

We apologize for any inconvenience this may cause. Thank you for your understanding.

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FAQ > Returns > How do I return an unopened or defective item?

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To return an unopen or defective item, simply bring it back to the shop with your receipt.  We will issue a store credit that may be used immediately or in the future.  For defective items, we ask that you confirm the defect on at least two players.  Also, when you bring the defective item in for return please specify what type of defect and what time it occurs if applicable (for example, skip at 1:03 of track 3).

Last updated on June 21, 2007 by soundscapes